TERMS AND CONDITIONS 

Pricing

All prices are quoted in Australian dollars (AUD). Postage and handling is additional and will added to you order before checkout. Our prices may change at anytime without prior notice due to exchange rate fluctuations and manufacturers price changes. We always aim to keep prices as low as possible so that you can rely on us to be as competitive as we can when it comes to our prices.

Out of Stock Items

Every effort is made to keep our products in stock and our stock figures as accurate as possible. From time to time this can fail and something reported in stock can be missing. Any orders affected by this will be amended and another confirmation email will be sent as soon as possible.

Payment Options

There are 4 payment methods available through our web site. You may use Paypal, direct deposit, money order and cheque, for international orders we will only accept payment via Paypal. If Direct Deposit is chosen as your payment method please allow up to 2 working days for the funds to be made available in our account. We check our bank daily to minimise delays.  Payment is to be received within 7 days of ordering or your order will be cancelled and returned to stock unless otherwise agreed with us. 

Shipping

Care is taken to pack your goods in a way to ensure they reach you in perfect condition. All orders available from stock should be shipped within 2 working days, once payment has been received / cleared.

We are not trying to profit from shipping and handling charges, so if you are not happy with the automated post calculation please select 'other' in the shipping options and we will get back to you with the price.  If the postage charged is less than quoted, a store credit will be issued for your next purchase.

All orders are shipped using Australia Post, and carry a return address in case of a mis-routed delivery. 

INTERNATIONAL ORDERS – We will be shipping by either Air Mail or Sea Mail depending on weight. 

Refund & Exchange Policy

FAULTY OR INCORRECT ITEMS:

If you order something and it is supplied incorrectly or a product is faulty, we will rectify the situation as soon as possible and send you the correct item. Please make a request via our contact us form to receive authorisation and details of the procedure. All packaging etc must be returned to us. In the case of the incorrect item being sent, we would appreciate your not opening it unless you are sure you'd like to keep it. All claims must be made within a reasonable time from the delivery date.

CHANGE OF MIND:

Any goods supplied as ordered but the purchaser "changed their mind" about ordering may be returned unless the goods have been ordered in for the customer, but with the following conditions. The goods must be returned at the customers cost and sealed as new in their original packaging. You must request the right to return any goods by email and include a copy of the email from Country Craft Cottage in the package accepting the return. There will also be a 10% re-stocking charge before refunds are made.